COVID-19 Response
In response to the COVID-19 Pandemic, we have worked with our
restaurant owners to implement proactive and comprehensive
measures to protect the safety of the food, team members, and
guests in Burger King, Popeyes, and Tim Hortons restaurants
around the world.
Stringent cleaning and hygiene standards have been deployed and
continuously enhanced at all restaurants so that Burger King,
Popeyes, and Tim Hortons restaurants are some of the safest
places for guests to get food during this crisis. For instance,
face masks are now mandated in countries with a significant
presence of COVID-19, even where they are not mandated by law.
In the US and Canada, acrylic shields and contactless service
have been implemented at most restaurants. A 'safe distance'
rule is maintained in the dining rooms - whether communities
require it or not. New tabletop signage designates which tables
are open and which ones are reserved to help maintain safe
distances. Tables and chairs are required to be sanitized after
each use and hand sanitizer is available in the dining room for
guests. Restaurants also benefit from a business model that
allows for minimal contact with anyone other than guest’s
friends and family they are sitting with.
Digital capabilities across all of our brands have been rapidly
scaled, including the addition of hundreds of new restaurants
onto delivery apps in the US and Canada and improving drive-thru
experience, expanding mobile order and pay and curbside pick-up
options so that the guest experience is both quick and
increasingly contactless.
Team members worldwide receive thorough, rigorous training to
ensure that all health and safety protocols are well-known and
implemented. But equally important, we work with our restaurant
owners to regularly check for compliance, and our owners
continually remind team members that they play an important role
in creating a dining atmosphere that gives guests a safe,
comfortable and welcoming space to gather with friends and
families to enjoy time together over a meal.
Click here to learn more about how our brands are supporting
restaurant team members and local communities to respond to the
challenges of COVID-19.