Evaluation and Monitoring
RBI considers the evaluation of our food, suppliers, distribution centers
and restaurants as critical to provide our guests across the globe with
safe, high quality and great-tasting food.
Food Evaluation
During the ingredients’ approval stage, performance of the product
during the cooking process is evaluated with a statistical model to ensure
all our products are cooked with a consistent procedure. Once approved and
as long as they are being supplied to the restaurants, products are subject
to routine testing and quality controls to avoid deviations, according to a
Quality Assurance Plan individually established for each product and in
accordance with its risk level.
This testing is performed independently by contracted 3rd party
vendors, in most cases, in laboratories embedded in our Restaurant Services
Centers around the world.
Supplier Evaluation
We believe that our suppliers are a very important pillar of our Food Safety
system, thus, we foster a collaborative relationship - we schedule visits
and provide guidance to build a strong and reliable RBI supply chain. We
require our suppliers to be GFSI certified, specifically for produce, where
we also require the farms to be certified against Good Agricultural
Practices.
In areas where Good Agricultural Practices standards are not a common
practice, we continue working with local and smaller suppliers to reach the
hygienic level to get this certification. We also monitor that the suppliers
always have a valid GFSI certificate uploaded in our system.
On top of this GFSI requirement, our approved suppliers and distribution
centers are required to pass a supplier compliance audit, in frequency
depending on their risk level, most commonly every year. We receive and
analyze results of these audits and monitor corrective actions are in place
within 30 days for any detected non-compliances.
We measure all our suppliers’ evaluations into a Supplier Quality
Performance Scorecard. We update this scorecard monthly and use it to
continuously improve our suppliers’ quality performance, and alignment
with all RBI requirements. Close monitoring of quality and food safety
parameters allow us to detect variations in the compliance of suppliers and
collaborate with them to reach their full potential.
Restaurant Evaluation
Restaurants are the most important link of the chain before our food is
served to our guests and we have stringent controls at this stage as well.
Checks to control critical control points are in place and we are gradually
transitioning to digital to easily keep and maintain records, reduce the
time and effort, improve accuracy, and even have access to real time data
remotely to monitor performance.
Additionally, we work with 3rd party expert auditing companies to
perform unannounced restaurant visits against an audit designed by RBI,
which includes strict Food Safety evaluations. The data obtained is used to
update the checklist twice a year to capture evolving challenges and adapt
to new situations in every region.